Contact TIO By Phone or Email

Contact Centre’s public holiday hours

Please note our Sales and Service Contact Centre will be closed on:

Wednesday, 25 December and Thursday, 26 December 2024

Wednesday, 1 January 2025

We’re otherwise operating under the hours listed below.

Existing customers:

Make a claim

Make a payment

Update my contact preferences

Policy documents

Customer feedback

Contact Us

TIO Insurance

Within Australia: 131 846 or (08) 8946 2222

Outside Australia: +61 8 8946 2222

Opening Hours

Contact centre
Monday to Friday -
8am to 6pm
All other departments (incl claims enquiries)
Monday to Friday -
8am to 5pm

If you have purchased your TIO insurance policy through a broker please call your broker to discuss your policy.

Workers Compensation: 131 846

Motor Accidents Compensation Scheme (MAC): 1300 493 506

TIO general enquiries: customerservice@tiofi.com.au
Car claims: motorclaims@tiofi.com.au
Home claims: homeclaims@tiofi.com.au
Business claims: commercialclaims@tiofi.com.au
Motor Accident Compensation claims: mac@tiofi.com.au
Workers Compensation new claim lodgement: ntwc.newclaims@tiofi.com.au
Workers Compensation existing claims: ntwc.claims@tiofi.com.au

GPO Box 770, Darwin, NT 0801

Other ways to connect with us

National Relay Service

If you’re deaf, hard of hearing, or find it hard to communicate, the National Relay Service (NRS) can help. Follow these steps to contact the NRS:

Step 1 Contact us using the NRS call method you prefer from the list of NRS call numbers and contact services

Step 2 Give the NRS our phone number 131 846

Users need to register to access any of the NRS call channels. For more information about the National Relay Service, see about the NRS

Media enquiries

For any media enquiries,
journalists can contact our media team.

Supporting our customers in difficult times

TIO recognises that we are all likely to experience vulnerability at some point in our lives. This vulnerability may result from life events, such as an illness, natural disaster, family violence or loss of income. Other factors may be longer term – such as disability or financial distress

We are committed to supporting customers through these tough times with flexibility, dignity and care.

Learn more

We understand the unique conditions faced in the Territory

TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.

Find out more

Talk to a local

Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.

Trusted since 1979

TIO was established in 1979 to offer Territorians a range of insurance options to choose from. We're as committed and passionate about the Northern Territory as you are.

We welcome your feedback or enquiry
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Contact Us

Contact Centre’s public holiday hours

Contact Us

Other ways to connect with us

National Relay Service

Media enquiries

Supporting our customers in difficult times

Submit your feedback online

We welcome your feedback or enquiry

Your contact details

We understand the unique conditions faced in the Territory