Landlord Insurance

Cover for your residential investment property

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The information on this page is for policies starting before 14 January 2025.

We’re making some changes to our Home and Landlord Insurance policies starting from 14 January 2025. For more details, see the relevant Product Disclosure Statement (PDS).

Existing customers:

Landlord Insurance

TIO’s Landlord Insurance is designed to cover the cost of replacement or repair needed when certain events occur that damage your residential investment property and have a rental agreement in place. It can also cover contents you provide for your tenant’s use.*

Depending on the cover you choose, your policy can insure you from financial loss if your buildings are damaged or destroyed, or if your contents are damaged, stolen or lost along with the option to include cover for Rent Default & Theft by Tenant for an additional premium.


For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

Landlord buildings insurance is designed to cover the physical structures, such as the house itself, garage, sheds, permanently installed swimming pool and decks.

See a full list of what is covered under Landlord Buildings cover.

For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

The Landlord Buildings and Landlord Contents Key Fact Sheets (KFS) also sets out some information about the cover.

what Landlord Buildings insurance covers

Your permanently installed swimming pool is covered under your buildings insurance; however the water and chemicals are not covered.

Fixed domestic appliances that are permanently connected to electricity, gas or water, like:

  • air conditioners,
  • ovens,
  • dishwashers,
  • hot water systems or
  • fixed ceiling fans and light fittings
are all covered under buildings insurance.

Trees, shrubs, hedges and plants that are planted in the ground are covered under building insurance, a $5,000 limit applies for all insured incidents except:

  • Storm, storm surge, cyclone, rainwater and run-off, or
  • Flood
In which case a $500 limit applies.

Solar panels are covered under your Buildings policy (as long as the value of the solar panels is calculated in the Buildings sum insured). Plus, if your home is completely destroyed by an insured event and needs to be rebuilt we will provide you with up to an additional $5,000 (after deduction of any government or council rebates) to make your home more environmentally friendly.

Motor vehicles are not covered under buildings or contents insurance however you can view the options available to insure your car.

What’s covered

    • Buildings Cover

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      Building Cover

      Buildings Cover

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      Structures
      • The residential building.
      • Garages, carports, sheds and granny flats.
      • Pipes, cables, ducts, wires, meters and switches used in connection with the supply of water, drainage, sewerage, communication, electricity, cooling and heating that you are legally responsible for and which are connected to your buildings.
      • Water reticulation systems, hose, pipes, sprinklers, fittings, valves and controllers whether above or below ground - cover is limited to $5,000 in total for these items.
      • Decks, verandas, pergolas, gazebos, patios and terraces.
      • Gates, fences, free-standing walls and retaining walls.
      • Paved paths and driveways.
      • Swimming pools (permanently installed), fixed spas and saunas including their fixed accessories (excluding water).
      • Tennis courts.
      • Permanently installed water tanks, sewerage storage or treatment tanks (excluding water).
      • Other structural improvements.
      What’s not covered
      Structures
      • Residential flats, home units or town houses, which are part of a strata title development.
      • Unpaved paths or driveways, including those made of loose or compacted soil, gravel, pebbles, rocks or sand.
      • Buildings that are not lived in (or will not be lived in) for more than 60 consecutive days unless you have our prior agreement in writing.
      • Buildings under construction.
      • Building materials located at the insured address which are to be fitted to the buildings.
      • Wharves, jetties and pontoons.
      • Liquids (including water, chemicals or gas) that are normally stored in a container or for use in items such as a spa, swimming pool or any fixed apparatus, tank, hose or pipe.

      .

      What’s covered What’s not covered
      Fixtures
      • Fixed ceiling, wall and floor coverings (except carpet or rugs), including fixed external blinds and awnings.
      • Built-in furniture, clothes lines and built-in barbeques.
      • Fixed domestic appliances that are permanently connected to electricity, gas or water, like:
        • air conditioners & heating systems,
        • ovens,
        • dishwashers,
        • hot water systems,
        • fixed ceiling fans,
      • Solar panels.
      • Satellite dishes and antennas.
      What’s not covered
      Fixtures
      • Carpets, rugs and internal blinds. These are covered under Contents.

      What’s covered What’s not covered
      Landscaping
      • Trees, shrubs, hedges and plants that are planted in the ground – $5,000 limit applies for all insured events except:
        • storm, storm surge, cyclone, rainwater and run off; or
        • flood
        in which case a $500 limit applies.
      What’s not covered
      Landscaping
      • Loss or damage caused by tsunami.
      • Grass or lawn (unless part of a tennis court).

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Buildings optional covers

Apply to add any of these optional covers for an additional premium and greater cover.

    • Disaster cover1

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      Building Cover

      Disaster cover1

      Available for Buildings cover only or both Buildings and Contents cover.

      Following a significant event that causes widespread property destruction, like cyclone, earthquake or flood, it is common for building costs to increase significantly when there is high demand for building services.

      If you select Disaster cover, we will pay up to an additional 30% of your Buildings sum insured if the cost of repairing or replacing your building exceeds your sum insured following loss or damage caused by a named cyclone (including storm surge), flood or earthquake (including tsunami).

      Disaster cover does not increase your Buildings sum insured. Any other additional benefits which are payable based on a percentage of the Buildings sum insured will not be increased as a result of this optional cover.

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      • If we accept a claim for loss or damage caused by a named cyclone (including storm surge), flood or earthquake (including tsunami) that is declared to be a disaster event by us, the government or the Insurance Council of Australia, we will pay up to an additional 30% of your Buildings sum insured to:
        • repair or replace your investment property, or
        • pay you what it would cost us to repair or replace your home.
      • No excess applies to this benefit
      What’s not covered
      • Loss or damage which is specifically excluded by any of the insured events. See the PDS for full details.
      • Anything which is specifically excluded in the General Exclusions in the PDS. See the PDS for full details.

      Make sure you insure your investment property for its replacement value

      Even if you have Disaster cover you still need to regularly review your Buildings sum insured – especially after you extend or renovate your investment property. To help you estimate the replacement value of your buildings, use our Home Buildings replacement calculator.

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    • Rent Default and Theft by Tenant

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      Building Cover

      Rent Default and Theft by Tenant

      Available for both Buildings and/or Contents cover.

      This is available as an optional cover under your Landlord insurance.

      If you have this cover, we will pay you for your loss of rent due to the occurrence of one or more of the following insured events listed below for the periods stated. In addition, you may be covered for cleaning and legal costs.

      The maximum amount we will pay for all claims during the period of insurance for rent default under all the listed events below (1 – 3) is $10,000 in total.

      In order to be sure that you are covered under this policy, you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      1. Default of payment of rent by the tenant

      What’s covered What’s not covered
      • Rent Default
      • If you have a written rental agreement and your tenant defaults on rent payments during the period of insurance and fails to make good the default after you have issued the appropriate notices which may be required:
        • (a) under the current lease or rental agreement, or
        • (b) to comply with the requirements of any statutory authority, we will pay your loss of rent:
          • (a) for a period of 15 weeks,
          • (b) until another tenant takes up residence in the buildings, or
          • (c) until payment of rent recommences,

        • whichever amount payable is the lesser.

      • Departure of the tenant from the building without notice
      • If you have a written rent agreement and your tenant permanently departs from the building during the period of insurance without providing written or verbal notice of their departure, as required under the current lease or rental agreement, we will pay your loss of rent:
        • (a) for a period of up to 6 weeks,
        • (b) until another tenant takes up residence in the building, or
        • (c) until payment of rent recommences,

        • whichever amount payable is the lesser.

      What’s not covered
      • Applicable to both Rent default and Departure of the tenant from the building without notice
      • Any rental costs after the date the rental property is re-tenanted, or when the terms or your lease or rental agreement ends, whichever comes first.
      • Loss of rent if:
        • your tenant’s rent is in arrears at the commencement date of this policy. (See the PDS for full details.)
        • the rental agreement could have been legally terminated by you or your rental agent, or
        • your tenant leaves the building, with or without notice, and either you or your rental agent have failed to rectify a ‘Notice of Remedy’ or similar breach notice issued by the tenant to you.

      2. Death of a sole tenant

      What’s covered What’s not covered
      • If you have a written rental agreement with a sole tenant and that person dies before the end of their tenancy, we will pay your loss of rent from the date of their death:
        • (a) for a period of up to 6 weeks, or
        • (b) until another tenant takes up residence in the building,

        • whichever amount payable is the lesser.

      What’s not covered
      • We will not pay if the tenant had given you or your agent notice in accordance with the lease or rental agreement prior to their death.

      3. Tenant hardship

      What’s covered What’s not covered
      • If your rental agreement is legally terminated by a Residential Tenancies Tribunal or another relevant authority, or otherwise in accordance with applicable law, on the grounds of hardship on the part of the tenant, we will pay your loss of rent from when the termination order issued by the Residential Tenancies Tribunal or other relevant authority, or termination notice given to you in accordance with applicable law, takes effect:
        • (a) for a period of up to 6 weeks,
        • (b) until another tenant takes up residence in the building, or
        • (c) until payment of rent recommences,

        • whichever amount payable is the lesser.

      What’s not covered
      • Any rental costs after the date the property is re-tenanted.

      4. Theft by tenant

      What’s covered What’s not covered
      • We will pay for loss or damage to your insured buildings or contents caused by theft, burglary or housebreaking committed by your tenant or invitees of your tenant.
      What’s not covered
      • We will not pay for claims arising out of or in connection with any damage caused by poor housekeeping of your tenants.


      Special conditions applying to Rent Default and Theft by tenant cover:

      We will not pay any claim under this cover unless you have a written lease or rental agreement in place from the time your tenant takes up residence (See the PDS for full details).

      At the time your tenant entered into the lease or rental agreement, you must have collected the total amount of bond monies due under the terms of the lease or rental agreement. This amount must be equivalent to at least 4 weeks rent.

      In order to receive cover under section: 1. Default of payment of rent by the tenant, 2. Death of a sole tenant, or 3. Tenant hardship, you must be actively seeking to obtain a tenant at any time when your building is unoccupied. If you are entitled to use bond monies to settle or reduce any loss or damage you must do so.

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What insured events you are covered for

No matter which cover you choose, TIO provides cover for a range of insured events.

    • Accidental damage cover

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      Building Cover

      Accidental damage cover

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • The insured incidents covered in the PDS.
      • If you’ve insured your buildings, we’ll cover any accidental damage or loss to them.
      • If you’ve insured contents (that belong to you and that you have provided for the use of your tenant), we’ll cover any accidental damage or loss to these items at the insured address.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage which is specifically excluded by:
        • any of the other insured incidents listed in the PDS.
      • Loss or damage caused by, or arising from:
        • domestic animals or pets owned by you or your tenants or for which you are legally responsible,
        • removal or weakening of, or interference with, support to land or buildings for the purpose of construction, alterations, extensions, renovations or repairs,
        • incorrect siting of buildings,
        • demolition of buildings ordered by any legal authority caused by failure to obtain any necessary permits.
      • Anything which is specifically excluded in the General Exclusions in the PDS.

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    • Fire or smoke (including bushfires and grassfires)

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      Building Cover

      Fire or smoke (including bushfires and grassfires)

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by:
        • fire,
        • bushfires and grassfires, or
        • smoke.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage:
        • which arises gradually out of repeated exposure to fire or smoke,
        • of an item that is designed to be exposed to heat, being exposed to heat during normal use – for example if a heat resistant item like a cooking appliance or fireplace is damaged during normal use, or
        • to any property as a result of scorching and/or melting – for example cigarette burns. This does not apply if the scorching and/or melting was a direct result of a fire covered under this policy.

      .

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    • Storm, storm surge2, cyclone2, rainwater or run-off

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      Building Cover

      Storm, storm surge2, cyclone2, rainwater or run-off

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by:
        • storm,
        • storm surge*,
        • cyclone*,
        • rainwater,
        • run-off (provided run-off is not combined with flood waters).
      • *A 72-hour exclusion period applies for loss or damage caused by storm surge or cyclone - see the PDS for full details.
      • Loss or damage caused by or arising from:
        • soil movement, including erosion,
        • landslide,
        • mudslide, or
        • subsidence,
      • if it is caused directly by and occurs within 72 hours of a storm or storm surge.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by:
        • flood or run-off combined with flood waters. But, you may be covered for these events under the Flood insured event,
        • hydrostatic pressure, or
        • rainwater, run-off, hail, wind or water that enters your buildings through an opening made for the purpose of construction, alterations, additions, demolition, repairs or decorations.
      • Loss or damage:
        • trees, shrubs, hedges and plants planted in the ground,
        • gates, pathways, driveways, fences, freestanding walls or retaining walls, or
        • swimming pool and spa covers, their liners or solar domes,
        • the external paintwork or other exterior coatings of the buildings caused by rainwater.
      • The cost of cleaning mud or debris out of tanks, swimming pools or spas.

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    • Water or other liquid damage

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      Building Cover

      Water or other liquid damage

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage resulting directly from bursting, leaking, discharging or overflowing of any:
        • domestic home appliances – for example a dishwasher or washing machine,
        • fixed rainwater or hot water tanks,
        • radiators and oil heaters,
        • fixed pipes, gutters or drainpipes, sinks, baths or water carrying apparatus,
        • waterbeds,
        • aquariums designed to hold more than 20L
        • swimming pools or spas.
      • Buildings only
      • If we have agreed to pay a claim for water or other liquid damage to your buildings and:
        • we authorise any exploratory work to locate the source of the damage, we will pay those costs,
        • you incur costs without our prior agreement, we will only pay the covered costs that we consider are reasonable covered costs up to the amount we would have agreed to, had you asked us first.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage:
        • as a result of gradual escape of water or other liquid over time:
          • where you or a reasonable person could be expected to have been aware of this, or
          • from a shower base, shower recess, shower alcove or the walls surrounding the shower.
      • The cost of repair or replacement of:
        • a defective part or parts that caused the loss or damage, or
        • any broken main or pipe.

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    • Theft or burglary

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      Building Cover

      Theft or burglary

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by actual or attempted theft or burglary.
      • Up to $1,000 to replace the locks or cylinders of any external door or window if:
        • the key is stolen, or
        • there are reasonable grounds to believe that the key has been copied.
      • No excess applies for the replacement of locks or cylinders.
      • We will only pay for the replacement of locks or cylinders under one section of the policy (either Buildings or Contents, not both).
      What’s not covered
      If you cover your buildings and/or contents
      • Where the actual or attempted theft or burglary is committed by:
        • you, or your domestic helpers, or the invitees of your domestic helpers,
        • any person who is acting with your express or implied consent, or
        • your tenant, or the invitees of your tenant.
      • The replacement of locks or cylinders which are insured by the body corporate or similar.
      • If the actual or attempted theft, burglary or housebreaking:
        • takes place in the internal or external common areas of residential flats, home units, town houses or any type of multiple occupancy residences,
        • relates to contents in the open air, except as set out under 'Contents in the open air at the insured address', or
        • relates to contents items which are not listed as being present on the current property inspection report and/or rental agreement.

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    • Explosion

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      Building Cover

      Explosion

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by explosion.
      • Loss or damage caused by or arising from:
        • soil movement, including erosion,
        • landslide,
        • mudslide, or
        • subsidence,
      • if it is caused directly by and occurs within 72 hours of an explosion.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by terrorism.

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    • Accidental breakage of glass or ceramic items

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      Building Cover

      Accidental breakage of glass or ceramic items

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings
      • Accidental breakage of a fixed glass or ceramic item, like a window, cooking surface or toilet.
      What’s not covered
      If you cover your buildings
      • Tiled shower bases.
      • Cracks, scratches or chips in any item.
      • Glass forming part of any glass-house, greenhouse or conservatory.
      If you cover your contents
      What’s covered
      If you cover your contents
      • Accidental breakage of glass that forms part of the contents that you have included for the tenants use (including fixed or unfixed table tops and hanging wall mirrors).
      • See a full list of what is covered by your contents here.
      What’s not covered
      If you cover your contents
      • Glass in televisions.
      • Glass in items such as crockery, porcelain, china, hand mirrors, glassware, crystal or glass in clocks, vases and ornaments.
      • Cracks, scratches or chips in any item.

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    • Impact damage

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      Building Cover

      Impact damage

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss of damage caused by impact from:
        • any motor vehicle, train or watercraft,
        • an external aerial or satellite dish which collapses or breaks,
        • an aircraft, or anything dropped or falling from an aircraft,
        • space debris or debris from a rocket or satellite,
        • any animal, excluding any animal kept in your home buildings as a domestic pet, or
        • falling trees or parts of trees.
      What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by you or anyone you give consent to, cutting or chopping trees, or parts of trees, at the insured address.
      • The cost of removing trees or branches if no damage has occurred to your buildings or contents.
      • The cost of removing tree stumps, unless the tree stump is required to be removed to allow for repair or rebuilding of covered loss or damage.

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    • Vandalism or malicious damage

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      Building Cover

      Vandalism or malicious damage

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss or damage caused by vandalism or a malicious act.
      What’s not covered
      If you cover your buildings and/or contents
      • Where the vandalism or malicious act was by:
        • you or your domestic helpers, or the invitees of your domestic helpers, or
        • anyone acting with your express or implied consent.
      • Loss or damage resulting from:
        • poor housekeeping by your tenant or a member of their immediate family or your tenant’s invitees, or
        • failure by your tenant or a member of their immediate family or your tenant’s invitees to control their children or pets.
      • If the vandalism or malicious act relates to contents in the internal or external common areas of flats, home units, town houses or any type of multiple occupancy residences whether part of a strata title development or not.
      • The cost of cleaning, redecorating, painting or wallpapering unless:
        • physical structural damage has occurred to the buildings, or
        • the buildings have been damaged by graffiti, which we agree necessitates such cleaning, redecorating, painting or wallpapering.

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    • Lightning

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      Building Cover

      Lightning

      This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

      What’s covered What’s not covered
      If you cover your buildings and/or contents
      • Loss of damage caused by lightning.

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      • Earthquake or tsunami

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        Building Cover

        Earthquake or tsunami

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by earthquake or tsunami.
        • Loss or damage caused by or arising from:
          • soil movement, including erosion,
          • landslide,
          • mudslide, or
          • subsidence,
        • if it is caused directly by and occurs within 72 hours of an earthquake or tsunami.
        • An additional excess of $250 on top of any other excess payable under the policy applies to each earthquake and/or tsunami (including a series of earthquakes and/or tsunamis) that occurs during any consecutive 48-hour period.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by actions of the sea.

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      • Riot or civil commotion

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        Building Cover

        Riot or civil commotion

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by a riot or civil commotion.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by terrorism.

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      • Flood2

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        Building Cover

        Flood2

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by:
          • flood*,
          • flood water*, combined with run-off and rainwater.
        • *A 72-hour exclusion period applies for loss or damage caused by flood or flood water combined with run-off and rain-water – see the PDS for full details
        • Loss or damage caused by or arising from:
          • soil movement, including erosion,
          • landslide
          • mudslide, or
          • subsidence,
        • if it is caused directly by and occurs within 72 hours of a flood.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by:
          • actions of the sea or tsunami. But, you may be covered for tsunami under the Earthquake or tsunami insured incident,
          • soil movement including erosion, landslide, mudslide or subsidence unless it is directly caused by, and occurs within 72 hours of the flood,
          • shrinkage or expansion of earth or land, or
          • hydrostatic pressure.
        • Loss or damage to:
          • gates, pathways, driveways, fences, freestanding walls or retaining walls,
          • swimming pool and spa covers, their liners or their solar domes.
        • The cost of cleaning mud or debris out of tanks, swimming pools or spas.

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      • Motor burnout

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        Building Cover

        Motor burnout

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Damage caused by an electrical current to a domestic household electrical motor (including sealed or semi-sealed refrigeration units).
        • Damage caused by an electrical current to a surge protector that is installed and in use at the time the damage occurs. You will not be required to pay an excess if the damage is limited to the surge protector only.
        What’s not covered
        If you cover your buildings and/or contents
        • You won’t be covered for:
          • any associated repair or replacement costs for items such as fuses, switches, electronic components, printed circuit boards, bearings, lighting or heating elements, protection devices, or electrical contacts at which sparking or arcing occurs in ordinary working,
          • any hire costs associated with a replacement appliance,
          • the cost of repair or replacement of rectifiers and transformers,
          • motors under any warranty or manufacturers’ guarantee,
          • motors more than 10 years old,
          • electric motors in any tools of trade.

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    Buildings cover – additional benefits

    We want to make sure that your policy offers you great features. So, if we agree to pay a claim for loss or damage to your buildings, we may also cover you for the following additional benefits. In most cases additional benefits are paid in addition to your Buildings sum insured and unless stated otherwise, no excess will apply.

    In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

      • Rental costs after an insured incident

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        Building Cover

        Rental costs after an insured incident

        If your buildings are damaged by an insured incident that we have agreed to cover and your buildings can’t be lived in by your tenant, or we agree access to or the use of your buildings was not possible, we’ll pay for your loss of rent on the buildings. This is an extra amount, paid in addition to your buildings sum insured. No excess applies to this benefit.

        (If your building is part of a strata title development and you have contents cover this benefit does not apply to you – see Rental costs after an insured incident under Contents insurance).

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        • We will pay this benefit if the loss or damage occurs to your buildings as a result of an insured incident and the building can’t be lived in by your tenant, or we agree access to or use of the buildings isn't possible and causes:
          • damage to other property in the vicinity of the buildings,
          • damage within the strata title development itself, where the building is a lot, and
          • this damage prevents access to or use of the building for a minimum period of 7 days.
        How much we will pay
        • We will pay for your loss of rent on the buildings:
          • for the length of time which we agree is reasonably necessary to reinstate your buildings or for which access is denied, or
          • up to a maximum period of 12 months

            whichever period of time is lesser.

            The amount we pay will be based on the weekly rent payable by your tenant as at the date of damage to the buildings.
        What’s covered?
        • We will not pay for your loss of rent if:
          • the buildings have not been tenanted for more than 60 consecutive days immediately before the date of the loss or damage (this exclusion will not apply if the insured address was purchased by you less than 60 days before the date of the insured incident), or
          • you did not have a lease or rental agreement in place for your buildings to be tenanted within the 30 days immediately following the date of loss or damage.

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      • Making your buildings environmentally friendly

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        Building Cover

        Making your investment property environmentally friendly

        If your buildings are totally destroyed and need to be rebuilt and you don't already have the relevant environmental equipment, we’ll help you make the new buildings more environmentally friendly.

        This is an extra amount, paid in addition to your buildings sum insured. No excess applies to this benefit.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        • We will pay this benefit when:
          • your buildings are totally destroyed by an insured event, and
          • we have approved these costs before they are incurred. Please contact us to confirm approval.
        How much we will pay
        • We will pay up to $5,000 after deduction of any government or council rebates.
        What’s covered?
        • The environmental systems covered by this benefit are:
          • rainwater tanks,
          • solar power systems (including solar hot water systems or photo-voltaic (PV) power systems),
          • hot water heat exchange systems, and
          • grey water recycling systems.

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      • Debris removal

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        Building Cover

        Debris removal

        We’ll pay the reasonable and necessary costs of demolition and removing debris from your insured address.

        This is an extra amount, paid in addition to your buildings sum insured. No excess applies to this benefit.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        • We will pay this benefit when we have approved these costs before they are incurred. Please contact us to confirm approval.
        How much we will pay
        • We will pay up to 10% of the Buildings sum insured.
        What’s covered?
        • Costs that relate directly to removing debris from the destroyed or damaged part of the buildings.

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      • Landlord contents

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        Building Cover

        Landlord contents

        Applicable only when you have buildings cover.

        We’ll pay to repair or replace contents you own and that you provide for your tenants use.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        • We will pay this benefit if the loss or damage occurs as a result of an insured incident.
        How much we will pay
        • Our maximum payment for this benefit will be the lesser of $10,000 or up to the remainder of the sum insured after payment of your buildings claim.
        What’s covered?
          • Furniture and furnishings other than electrical items,
          • Fixtures or fittings, or
          • carpets, loose floor coverings, curtains and internal blinds.

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      • Rebuilding and professional fees

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        Building Cover

        Rebuilding and professional fees

        If you need to rebuild your home buildings after total loss or damage, we’ll help pay the costs of architects, engineers, surveyors and solicitors.

        This is an extra amount, paid in addition to your Buildings sum insured. No excess applies to this benefit.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        We will pay this benefit when we have approved these costs before they are incurred. Please contact us to confirm approval.
        How much we will pay
        We will pay up to $5,000.
        What’s covered?

        The reasonable and necessary costs of architects’, engineers’, surveyors’ and solicitors’ fees.

        The costs must relate directly to the rebuilding of destroyed or damaged buildings.

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      • Building code compliance costs

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        Building Cover

        Building code compliance costs

        If you need to rebuild your buildings after loss or damage, we’ll help pay the costs of complying with any statutory requirements.

        This is an extra amount, paid in addition to your Buildings sum insured. No excess applies to this benefit.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        When we pay How much we will pay What’s covered?
        • We will pay this benefit when we have approved these costs before they are incurred. Please contact us to confirm approval.
        How much we will pay
        • We will pay up to $5,000.
        What’s covered?
        • The reasonable and necessary costs of meeting the requirements of any statutory authority that relate directly to the destroyed or damaged part of the buildings.
        • We will not pay for the costs of complying with the requirements of any statutory authority if you received notice of the requirements or were aware of them before the loss or damage occurred.

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    Landlord contents insurance is designed to cover items at your property – from furniture, removable domestic appliances and white goods which belong to you as the landlord, and that you have provided for the use of your tenant.

    This also covers your carpets and window furnishings. See a full list of what is covered under Landlord Contents cover.

    For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement (PDS) and any applicable supplementary PDS before making a decision to purchase the insurance.

    The Landlord Buildings and Landlord Contents Key Fact Sheets (KFS) also sets out some information about the cover.

    what Landlord Contents insurance covers

    Your curtains and internal blinds are covered under contents insurance.

    White goods such as fridges or washing machines are covered under contents insurance unless fixtures or covered by Buildings cover.

    Light fittings which are not permanently installed to the buildings are covered under contents insurance.

    If your buildings or contents are damaged by an insured incident that we have agreed to cover and your buildings can’t be lived in by your tenant, or we agree access to or the use of your buildings was not possible we’ll pay for your loss of rent on the buildings. See the PDS for full details of the conditions, limits and exclusions.

    Motor vehicles are not covered under buildings or contents insurance however you can view the options available to insure your car.

    What’s covered

      • Contents

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        Content Cover

        Contents

        What are your ‘contents’? These are things you own and that you are legally responsible for, like your furniture, white goods, electrical appliances, clothing, linen and crockery – even carpets, which you have installed specifically for the use of your tenant.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        • Carpets and loose floor coverings.
        • Curtains and internal blinds.
        • Furnishings, furniture and household goods.
        • Light fittings which are not permanently installed to the buildings.
        • White goods (like fridge and washing machines) unless fixtures or covered by Buildings cover.
        • Removable domestic appliances and utensils.
        • Swimming pools, saunas and spas (including their fixed accessories) which are designed to be dismantled and moved (excludes water).
        • When the buildings in which the contents are located are part of a strata title development, the term contents also includes fixtures and fittings and other structural improvements which are not insurable by the body corporate.
        What’s not covered
        • Any other items not specifically mentioned in the “What’s covered” list.
        • Anything which is covered under Buildings cover.
        • Contents when they are in the internal or external common areas of a residential flat, home unit, town house or other type of multiple occupancy residence where any of the other owners, tenants, their guests or the public have access (including whilst contained in or on any vehicle on those areas).
        • Liquids (including water chemicals or gas) that are normally stored in a container or for use in items such as a spa, swimming pool or any fixed apparatus, tank, hose or pipe.

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    Contents optional covers

    Apply to add any of these optional covers for an additional premium and greater cover.

      • Rent Default and Theft by Tenant

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        Building Cover

        Rent Default and Theft by Tenant

        Available for both Buildings and/or Contents cover.

        This is available as an optional cover under your Landlord insurance.

        If you have this cover, we will pay you for your loss of rent due to the occurrence of one or more of the following insured events listed below for the periods stated. In addition, you may be covered for cleaning and legal costs.

        The maximum amount we will pay for all claims during the period of insurance for rent default under all the listed events below (1 – 3) is $10,000 in total.

        In order to be sure that you are covered under this policy, you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        1. Default of payment of rent by the tenant

        What’s covered What’s not covered
        • Rent Default
        • If you have a written rental agreement and your tenant defaults on rent payments during the period of insurance and fails to make good the default after you have issued the appropriate notices which may be required:
          • (a) under the current lease or rental agreement, or
          • (b) to comply with the requirements of any statutory authority, we will pay your loss of rent:
            • (a) for a period of 15 weeks,
            • (b) until another tenant takes up residence in the buildings, or
            • (c) until payment of rent recommences,

          • whichever amount payable is the lesser.

        • Departure of the tenant from the building without notice
        • If you have a written rent agreement and your tenant permanently departs from the building during the period of insurance without providing written or verbal notice of their departure, as required under the current lease or rental agreement, we will pay your loss of rent:
          • (a) for a period of up to 6 weeks,
          • (b) until another tenant takes up residence in the building, or
          • (c) until payment of rent recommences,

          • whichever amount payable is the lesser.

        What’s not covered
        • Applicable to both Rent default and Departure of the tenant from the building without notice
        • Any rental costs after the date the rental property is re-tenanted, or when the terms or your lease or rental agreement ends, whichever comes first.
        • Loss of rent if:
          • your tenant’s rent is in arrears at the commencement date of this policy. (See the PDS for full details.)
          • the rental agreement could have been legally terminated by you or your rental agent, or
          • your tenant leaves the building, with or without notice, and either you or your rental agent have failed to rectify a ‘Notice of Remedy’ or similar breach notice issued by the tenant to you.

        2. Death of a sole tenant

        What’s covered What’s not covered
        • If you have a written rental agreement with a sole tenant and that person dies before the end of their tenancy, we will pay your loss of rent from the date of their death:
          • (a) for a period of up to 6 weeks, or
          • (b) until another tenant takes up residence in the building,

          • whichever amount payable is the lesser.

        What’s not covered
        • We will not pay if the tenant had given you or your agent notice in accordance with the lease or rental agreement prior to their death.

        3. Tenant hardship

        What’s covered What’s not covered
        • If your rental agreement is legally terminated by a Residential Tenancies Tribunal or another relevant authority, or otherwise in accordance with applicable law, on the grounds of hardship on the part of the tenant, we will pay your loss of rent from when the termination order issued by the Residential Tenancies Tribunal or other relevant authority, or termination notice given to you in accordance with applicable law, takes effect:
          • (a) for a period of up to 6 weeks,
          • (b) until another tenant takes up residence in the building, or
          • (c) until payment of rent recommences,

          • whichever amount payable is the lesser.

        What’s not covered
        • Any rental costs after the date the property is re-tenanted.

        4. Theft by tenant

        What’s covered What’s not covered
        • We will pay for loss or damage to your insured buildings or contents caused by theft, burglary or housebreaking committed by your tenant or invitees of your tenant.
        What’s not covered
        • We will not pay for claims arising out of or in connection with any damage caused by poor housekeeping of your tenants.


        Special conditions applying to Rent Default and Theft by tenant cover:

        We will not pay any claim under this cover unless you have a written lease or rental agreement in place from the time your tenant takes up residence (See the PDS for full details).

        At the time your tenant entered into the lease or rental agreement, you must have collected the total amount of bond monies due under the terms of the lease or rental agreement. This amount must be equivalent to at least 4 weeks rent.

        In order to receive cover under section: 1. Default of payment of rent by the tenant, 2. Death of a sole tenant, or 3. Tenant hardship, you must be actively seeking to obtain a tenant at any time when your building is unoccupied. If you are entitled to use bond monies to settle or reduce any loss or damage you must do so.

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    What insured events you are covered for

    No matter which cover you choose, TIO provides protection for a range of insured events.

      • Accidental loss or damage

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        Content Cover

        Accidental damage cover

        Available for both Buildings and Contents cover.

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • The insured incidents covered in the PDS.
        • If you’ve insured your buildings, we’ll cover any accidental damage or loss to them.
        • If you’ve insured contents (that belong to you and that you have provided for the use of your tenant), we’ll cover any accidental damage or loss to these items at the insured address.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage which is specifically excluded by:
          • any of the other insured incidents listed in the PDS.
        • Loss or damage caused by, or arising from:
          • domestic animals or pets owned by you or your tenants or for which you are legally responsible,
          • removal or weakening of, or interference with, support to land or buildings for the purpose of construction, alterations, extensions, renovations or repairs,
          • incorrect siting of buildings, or
          • demolition of buildings ordered by any legal authority caused by failure to obtain any necessary permits.
        • Anything which is specifically excluded in the General Exclusions in the PDS. See the PDS for full details.

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      • Fire or smoke (including bushfires and grassfires)

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        Content Cover

        Fire or smoke (including bushfires and grassfires)

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by:
          • fire,
          • bushfires and grassfires, or
          • smoke.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage:
          • which arises gradually out of repeated exposure to fire or smoke,
          • of an item that is designed to be exposed to heat, being exposed to heat during normal use – for example if a heat resistant item like a cooking appliance or fireplace is damaged during normal use, or
          • to any property as a result of scorching and/or melting – for example cigarette burns.

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      • Storm, storm surge2, cyclone2, rainwater or run-off

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        Content Cover

        Storm, storm surge2, cyclone2, rainwater or run-off

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by:
          • storm,
          • storm surge*,
          • cyclone*,
          • rainwater,
          • run-off (provided run-off is not combined with flood waters).
        • *A 72-hour exclusion period applies for loss or damage caused by storm surge or cyclone - see the PDS for full details.
        • Loss or damage caused by or arising from:
          • soil movement, including erosion,
          • landslide,
          • mudslide, or
          • subsidence,
        • if it is caused directly by and occurs within 72 hours of a storm or storm surge.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by:
          • flood or run-off combined with flood waters. But, you may be covered for these events under the Flood insured event,
          • hydrostatic pressure, or
          • rainwater, run-off, hail, wind or water that enters your buildings through an opening made for the purpose of construction, alterations, additions, demolition, repairs or decorations.
        • Loss or damage:
          • trees, shrubs, hedges and plants planted in the ground,
          • gates, pathways, driveways, fences, freestanding walls or retaining walls,
          • swimming pool and spa covers, their liners or solar domes,
          • the external paintwork or other exterior coatings of the buildings caused by rainwater.
        • The cost of cleaning mud or debris out of tanks, swimming pools or spas.

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      • Water or other liquid damage

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        Content Cover

        Water or other liquid damage

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage resulting directly from bursting, leaking, discharging or overflowing of any:
          • domestic home appliances – for example a dishwasher or washing machine,
          • fixed rainwater or hot water tanks,
          • radiators and oil heaters,
          • fixed pipes, gutters or drainpipes, sinks, baths or water carrying apparatus,
          • waterbeds,
          • aquariums designed to hold more than 20L
          • swimming pools or spas.
        • Buildings only
        • If we have agreed to pay a claim for water or other liquid damage to your buildings and:
          • we authorise any exploratory work to locate the source of the damage, we will pay those costs,
          • you incur costs without our prior agreement, we will only pay the covered costs that we consider are reasonable. covered costs up to the amount we would have agreed to, had you asked us first.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage:
          • as a result of gradual escape of water or other liquid over time:
            • where you or a reasonable person could be expected to have been aware of this, or
            • from a shower base, shower recess, shower alcove or the walls surrounding the shower.
        • The cost of repair or replacement of:
          • a defective part or parts that caused the loss or damage, or
          • any broken main or pipe.

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      • Theft or burglary

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        Content Cover

        Theft or burglary

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by actual or attempted theft or burglary.
        • Up to $1,000 to replace the locks or cylinders of any external door or window if:
          • the key is stolen, or
          • there are reasonable grounds to believe that the key has been copied.
        • No excess applies for the replacement of locks or cylinders.
        • We will only pay for the replacement of locks or cylinders under one section of the policy (either Buildings or Contents, not both).
        What’s not covered
        If you cover your buildings and/or contents
        • Where the actual or attempted theft or burglary is committed by:
          • you, or your domestic helpers, or the invitees of your domestic helpers,
          • any person who is acting with your express or implied consent, or
          • your tenant, or the invitees of your tenant.
        • The replacement of locks or cylinders which are insured by the body corporate or similar.
        • If the actual or attempted theft, burglary or housebreaking:
          • takes place in the internal or external common areas of residential flats, home units, town houses or any type of multiple occupancy residences,
          • relates to contents in the open air, except as set out under 'Contents in the open air at the insured address', or
          • relates to contents items which are not listed as being present on the current property inspection report and/or rental agreement.

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      • Explosion

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        Content Cover

        Explosion

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by explosion.
        • Loss or damage caused by or arising from:
          • soil movement, including erosion,
          • landslide,
          • mudslide, or
          • subsidence,
        • if it is caused directly by and occurs within 72 hours of an explosion.
        What’s not covered
        If you cover your buildings and/or contents
        • Loss or damage caused by terrorism.

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      • Accidental breakage of glass or ceramic items

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        Content Cover

        Accidental breakage of glass or ceramic items

        This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

        What’s covered What’s not covered
        If you cover your buildings
        • Accidental breakage of a fixed glass or ceramic item, like a window, cooking surface or toilet.
        What’s not covered
        If you cover your buildings
        • Tiled shower bases.
        • Cracks, scratches or chips in any item.
        • Glass forming part of any glass-house, greenhouse or conservatory.
        If you cover your contents
        What’s covered
        If you cover your contents
        • Accidental breakage of glass that forms part of the contents that you have included for the tenants use (including fixed or unfixed table tops and hanging wall mirrors).
          • See a full list of what is covered by your contents here.
            What’s not covered
            If you cover your contents
            • Glass in televisions.
              • Glass in items such as crockery, porcelain, china, hand mirrors, glassware, crystal or glass in clocks, vases and ornaments.
                • Cracks, scratches or chips in any item.

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                • Impact damage

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                  Content Cover

                  Impact damage

                  This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                  What’s covered What’s not covered
                  If you cover your buildings and/or contents
                  • Loss of damage caused by impact from:
                    • any motor vehicle, train or watercraft,
                    • an external aerial or satellite dish which collapses or breaks,
                    • an aircraft, or anything dropped or falling from an aircraft,
                    • space debris or debris from a rocket or satellite,
                    • any animal, excluding any animal kept in your home buildings as a domestic pet, or
                    • falling trees or parts of trees.
                  What’s not covered
                  If you cover your buildings and/or contents
                  • Loss or damage caused by you or anyone you give consent to, cutting or chopping trees, or parts of trees, at the insured address.
                  • The cost of removing trees or branches if no damage has occurred to your buildings or contents.
                  • The cost of removing tree stumps, unless the tree stump is required to be removed to allow for repair or rebuilding of covered loss or damage.

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                • Vandalism or malicious damage

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                  Content Cover

                  Vandalism or malicious damage

                  This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                  What’s covered What’s not covered
                  If you cover your buildings and/or contents
                  • Loss or damage caused by vandalism or a malicious act.
                  What’s not covered
                  If you cover your buildings and/or contents
                  • Where the vandalism or malicious act was by:
                    • you or your domestic helpers, or the invitees of your domestic helpers, or
                    • anyone acting with your express or implied consent.
                  • Loss or damage resulting from:
                    • poor housekeeping by your tenant or a member of their immediate family or your tenant’s invitees, or
                    • failure by your tenant or a member of their immediate family or your tenant’s invitees to control their children or pets.
                  • If the vandalism or malicious act related to contents in the internal or external common areas of flats, home units, town houses or any type of multiple occupancy residences whether part of a strata title development or not.
                  • The cost of cleaning, redecorating, painting or wallpapering unless:
                    • physical structural damage has occurred to the buildings, or
                    • the buildings have been damaged by graffiti, which we agree necessitates such cleaning, redecorating, painting or wallpapering.

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                • Lightning

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                  Lightning

                  This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                  What’s covered What’s not covered
                  If you cover your buildings and/or contents
                  • Loss of damage caused by lightning.

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                  • Earthquake or tsunami

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                    Content Cover

                    Earthquake or tsunami

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    What’s covered What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by earthquake or tsunami.
                    • Loss or damage caused by or arising from:
                      • soil movement, including erosion,
                      • landslide,
                      • mudslide, or
                      • subsidence,
                    • if it is caused directly by and occurs within 72 hours of an earthquake or tsunami.
                    • An additional excess of $250 on top of any other excess payable under the policy applies to each earthquake and/or tsunami (including a series of earthquakes and/or tsunamis) that occurs during any consecutive 48-hour period.
                    What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by actions of the sea.

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                  • Riot or civil commotion

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                    Content Cover

                    Riot or civil commotion

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    What’s covered What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by a riot or civil commotion.
                    What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by terrorism.

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                  • Flood2

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                    Content Cover

                    Flood2

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    What’s covered What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by:
                      • flood*,
                      • flood water*, combined with run-off and rainwater.
                    • *A 72-hour exclusion period applies for loss or damage caused by flood or flood water combined with run-off and rain-water – see the PDS for full details
                    • Loss or damage caused by or arising from:
                      • soil movement, including erosion,
                      • landslide
                      • mudslide, or
                      • subsidence,
                    • if it is caused directly by and occurs within 72 hours of a flood.
                    What’s not covered
                    If you cover your buildings and/or contents
                    • Loss or damage caused by:
                      • actions of the sea or tsunami. But, you may be covered for tsunami under the Earthquake or tsunami insured incident,
                      • soil movement including erosion, landslide, mudslide or subsidence unless it is directly caused by, and occurs within 72 hours of the flood,
                      • shrinkage or expansion of earth or land, or
                      • hydrostatic pressure.
                    • Loss or damage to:
                      • gates, pathways, driveways, fences, freestanding walls or retaining walls, or
                      • swimming pool and spa covers, their liners or their solar domes.
                    • The cost of cleaning mud or debris out of tanks, swimming pools or spas.

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                  • Motor burnout

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                    Content Cover

                    Motor burnout

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    What’s covered What’s not covered
                    If you cover your buildings and/or contents
                    • Damage caused by an electrical current to a domestic household electrical motor (including sealed or semi-sealed refrigeration units).
                    • Damage caused by an electrical current to a surge protector that is installed and in use at the time the damage occurs. You will not be required to pay an excess if the damage is limited to the surge protector only.
                    What’s not covered
                    If you cover your buildings and/or contents
                    • You won’t be covered for:
                      • any associated repair or replacement costs for items such as fuses, switches, electronic components, printed circuit boards, bearings, lighting or heating elements, protection devices, or electrical contacts at which sparking or arcing occurs in ordinary working,
                      • any hire costs associated with a replacement appliance,
                      • the cost of repair or replacement of rectifiers and transformers,
                      • motors under any warranty or manufacturers’ guarantee,
                      • motors more than 10 years old,
                      • electric motors in any tools of trade.

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                Landlord contents cover – additional benefits

                We want to make sure that your policy offers you great features. Unless we have stated differently under one of the additional benefits listed below, the benefit will only apply where we have accepted a claim for loss or damage caused by an insured event.

                Some of the following additional benefits are paid in addition to your contents sum insured. Check each of the additional benefits for details.

                In most cases, no excess applies for these benefits, unless stated otherwise.

                In order to be sure that you are covered under this policy you should always contact us for approval before you incur expenses you wish to claim. If you do not, we will pay for expenses incurred to the amount we would have authorised had you asked us first.

                  • Rental cost after an insured incident

                    View details
                    Content Cover

                    Rental cost after an insured incident

                    This benefit is applicable only if the building is part of a strata title development and you have contents cover only.

                    If your buildings are damaged by an insured incident during the period of insurance that we have agreed to cover and your buildings can’t be lived in by your tenants, or we agree access to or the use of your buildings was not possible we’ll pay for your loss of rent on the buildings.

                    This is an extra amount, paid in addition to your Contents sum insured. No excess applies to this benefit.

                    No cover is provided under this benefit if you are covered for ‘Rental costs after an insured incident’ under the building cover section.

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    When we pay How much we will pay What’s covered?
                    • We will pay this benefit if the loss or damage occurs to your buildings as a result of an insured incident and the building can’t be lived in by your tenant, or we agree access to or use of the buildings isn't possible and causes:
                      • damage to other property in the vicinity of the buildings, or
                      • damage within the strata title development itself, where the building is a lot, and
                      • this damage prevents access to or use of the building for a minimum period of 7 days.
                    How much we will pay
                    • We will pay for your loss of rent on the buildings:
                      • for the length of time which we agree is reasonably necessary to reinstate your buildings or for which access is denied, or
                      • up to a maximum period of 12 months

                        whichever period of time is lesser.

                        The amount we pay will be based on the weekly rent payable by your tenant as at the date of damage to the buildings.
                    What’s covered?
                    • We will not pay for your loss of rent if:
                      • the buildings have not been tenanted for more than 60 consecutive days immediately before the date of the loss or damage (this exclusion will not apply if the insured address was purchased by you less than 60 days before the date of the insured incident),
                      • you did not have a lease or rental agreement in place for your buildings to be tenanted within the 30 days immediately following the date of loss or damage.

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                  • Contents in the open air at the insured address

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                    Content Cover

                    Contents in the open air at the insured address

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    We will cover your contents in the open air which have been lost or damaged by an insured incident covered by your policy, up to a maximum amount of $1,000. No excess applies to this benefit.

                    We will not cover contents located:

                    • in the internal or external common areas of residential flats, home units, town houses or any type of multiple occupancy residences,
                    • at a location other than the insured address,
                    • in or on a motor vehicle, caravan, trailer or watercraft, or
                    • in a tent.

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                  • Debris removal

                    View details
                    Content Cover

                    Debris removal

                    We’ll pay the reasonable and necessary costs of demolition and removing debris from your insured address.

                    This is an extra amount, paid in addition to your buildings sum insured. No excess applies to this benefit.

                    This is a summary only. For full details of the standard conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement, Key Facts Sheet and any supplementary PDS (where applicable).

                    When we pay How much we will pay What’s covered?
                    • We will pay this benefit when we have approved these costs before they are incurred. Please contact us to confirm approval.
                    How much we will pay
                    • We will pay up to 10% of the Contents sum insured.
                    What’s covered?
                    • The cost of removing contents debris that is a direct result of the insured incident. We will not pay for the cost of cleaning mud or debris out of tanks, swimming pools or spas after a storm, storm surge, cyclone, rainwater or run-off, or flood.

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                Did you know

                You must tell us as soon as reasonably possible if your property has not been lived in (or will not be lived in) for more than 60 consecutive days.
                You must tell us as soon as reasonably possible if your building is in the course of construction or there are any alterations, additions, demolition, repairs to or decorations of the buildings costing more than $75,000.
                You must tell us as soon as reasonably possible if you remove any security devices that were specifically required by us.
                When the buildings in which the contents are located are part of a strata title development, the term contents also includes fixtures and fitting and other structural improvements which are not insurable by the body corporate.
                You must tell us as soon as reasonably possible if you commence renting out your investment property to short term tenants with a rental agreement for less than 90 days.

                Policy Documents and Key Fact Sheets

                We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Product Disclosure Statement (PDS), any applicable supplementary PDS and Landlord Buildings or Landlord Contents Key Fact Sheet is also available for reference.

                Value my Buildings

                Buildings Replacement Cost Calculator

                Value my Buildings

                For home owners and landlords

                Disclaimer: The calculators will estimate a replacement cost by using the general information about your home buildings and contents provided by you. The estimate may not be appropriate for you and you’ll need to assess its suitability given your knowledge of your property and contents.

                It’s your responsibility to ensure that the level of cover will be adequate to repair or replace your buildings and home contents in the event of a covered claim.


                Frequently Asked Questions

                The cost of your insurance is called a ‘premium’. Your premium will depend on a number of factors and can change each year when you renew your policy. Your premium for each period of insurance will be shown on your policy schedule. There are a number of factors that determine how your Landlord Insurance premium is calculated, including but not limited to:

                • Your risk profile. We work this out using a number of factors, such as:
                  • Where your investment property is located
                  • The type of property you’re insuring
                  • The amount and type of cover you require
                  • The relevant claims history of your property
                  • The likelihood of a claim being made on your policy
                  • The value of the insured investment property and/or contents cover (sum insured)
                • Any discounts that may apply
                • Any compulsory government charges such as Stamp Duty and GST
                • Fire Services Levy if they apply to the State or Territory where your home is located
                • Any other charges we tell you of
                • The excess you choose3

                Get a quick Landlord insurance quote today!

                We‘ll pay rental costs after an insured event as part of your Landlord Insurance policy when you have buildings cover or the building is part of a strata title development and you have contents cover*.

                If your building is damaged by an insured event to an extent that the tenant can’t live in it, or access to use your building wasn't possible for a minimum of seven days, we’ll pay for loss of rent on the insured property for the time necessary to reinstate your building, or for which access to the building is denied, or up to a maximum of 12 months, whichever period of time is the lesser. This benefit is automatically included.

                Note. that this is different to the optional Rent Default & Theft by Tenant cover which is available to be added to new Landlord Insurance policies which don’t already have this cover. If your policy is up for renewal and you’d like to add this optional cover, contact us on 131 846.

                Call us as soon as reasonably possible on 131 846 and advise the claims consultant of what has happened. Try to get names and addresses of any witnesses to the event which has brought about the claim. Don't make any admissions of liability and don’t attempt to settle any claim made against you.

                If you do, we may reduce or refuse your claim to the extent we’re prejudiced. The claims consultant will advise you of what steps you need to take and will help you through the Landlord Insurance claim process.

                Landlord Insurance is designed to cover you against financial losses associated with the damage or loss of the residential investment property you own. Landlord insurance isn’t a legal requirement, but if you have a mortgage on your property, most banks and mortgage lenders require you to purchase Landlord Buildings insurance as security to safeguard themselves against financial risk caused by unexpected damage or loss to your property.

                Lenders may require you to list them as an interested party when buying insurance and may also request proof of insurance (Certificate of Currency) before the loan is finalised or for each year your mortgage is held with them.

                To request a Certificate of Currency for your existing TIO Landlord Insurance policy, call us on 131 846.

                If you choose to get both your investment building and the contents you’ve provided for your tenants’ use covered with us, you can do so with the convenience of having them on the one Landlord Insurance policy. This means you get the great benefits of our Buildings cover and Contents cover, and only have one policy number.

                Additionally, if you need to make a claim for both your building and your contents due to the same insured event, you’ll only need to pay one excess. Here’s an example of how your combined Landlord Buildings and Contents policy could work:

                Disaster strikes and your investment property’s building, as well as the contents inside it that you’re responsible for as a landlord, have been totally destroyed by an insured event. Where we’ve agreed to accept your claim, you’ll only need to pay one excess.

                With your building insurance, we’ll pay the cost to rebuild your building which has been completely destroyed and also pay up to $5,000 (after deduction of any government or council rebates you’re eligible for) to make your property more environmentally friendly, e.g. by installing any combination of a rainwater tank, solar power systems, hot water heat exchange system, and grey water recycling system.

                We’ll also replace your contents that you’ve insured with us up to the policy limits, like your carpets, curtains, furniture, and household goods, including utensils and domestic appliances that you’ve supplied for your tenants’ use.

                With TIO, Home Insurance offers cover for your family home and contents. Landlord Insurance is designed for properties where rent is being collected and the policy holder isn't a resident of the property. For full details of the standard conditions and exclusions, refer to the relevant PDS and any supplementary PDS (where applicable).

                Unless we state otherwise in the PDS, when you make a claim under the policy, you’ll need to pay an excess as a contribution towards your claim.

                Charging an excess also helps to keep the cost of premiums down by reducing the number of small claims. The amount and type of excess you have to pay will be shown in your policy schedule or in your PDS.

                For full details of conditions and exclusions, refer to your policy schedule or the relevant PDS and any supplementary PDS (where applicable).

                If you have added solar panels, you do not need to specify them on your insurance policy. However, to make sure you are adequately covered in the event of a home insurance claim. It is important that you increase your sum insured to reflect any changes you've made to the property.

                For full details of the conditions, limits and exclusions on all our cover options please refer to the Product Disclosure Statement and any supplementary PDS (where applicable).

                We understand the unique conditions faced in the Territory

                TIO is based in Darwin and our strength lies in our solid understanding of the conditions faced within the Territory year after year.

                Find out more


                Talk to a local
                Our contact centre and claims teams live and work in the Territory, so we know Territory conditions.
                We cover various weather events
                With our Buildings and Contents cover, you may be covered for storms, cyclones2, hail, storm surge2 and flood2.
                Trusted since 1979
                TIO was established in 1979 to provide Territorians with a range of insurance options to choose from. We are as committed and passionate about the Northern Territory as you are.

                *Conditions Apply

                1. Disaster cover

                Only available in conjunction with buildings cover. Following a significant event that causes widespread property destruction, like cyclone, earthquake or flood, it is common for building costs to increase significantly in line with demand.

                If you select Disaster Cover, we will pay up to an additional 30% of your Buildings sum insured if the cost of repairing or replacing your building exceeds your sum insured following loss or damage caused by a named cyclone (including storm surge), flood or earthquake (including tsunami).

                2. 72-hour waiting period for loss or damage occurring from cyclones, storm surge or flood

                We don’t provide cover for any loss of or damage to your property caused by cyclone, flood, or storm surge, during the first 72 hours after you first take out or increase the cover under an existing policy. For full details of conditions and exclusions, refer to the relevant PDS.

                3. Option to change your excess

                Not available with respect to any additional compulsory excess, imposed excess applied to the policy or to the Portable contents excess. Any reduction in premium won’t be applied to government taxes and charges, Flood, or to optional covers (if available and selected) including Portable contents. Minimum premiums apply.



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